Shipping

CHRISTMAS SHIPPING DATES

To receive your Illoura items for Christmas, please place orders by 12 pm by the dates below;

AUSTRALIA

Standard post - 18th December

Express Post - 20th December

WA + NT

Standard Post - 13th December

Express Post - 18th December

INTERNATIONAL

Standard Post - 5th December *

Express Post - 12th December. *

*Please note some international destinations have extended shipping times and we suggest looking at the Australia Post guidelines if you are out of NZ, USA, UK,

Canada, China + South East Asia.
Shipping within Australia

Free standard shipping for all orders over $150 within Australia.

Shipping rates and time frames 
Standard shipping - $10
Delivery Estimate 3-7 business days 

Express shipping - $15
Delivery Estimate 1-3 business days 
New Zealand 

Free shipping for all orders over $150 to New Zealand.

Rates and time frames Standard shipping -$15. Delivery estimate 10-15 business days 
USA + Canada 

Free shipping for all orders over $200 to USA + Canada.

Rates and time frames 
Standard tracked shipping - $20
Delivery estimate 10-15 business days. 

Please note- any fees and taxes on international orders are the responsibility of the customer.
Asia 

Free shipping for all orders over $200 to Asia.

Rates and time frames 
Standard tracked shipping - $20
Delivery estimate 10-20 business days depending on location.

Please note - any fees and taxes on international orders are the responsibility of the customer.
United Arab Emirates

Free shipping for all orders over $300 to United Arab Emirates.

Rates and time frames
Standard tracked shipping - $30
Delivery estimate 6-10 business days.

Please note- any fees and taxes on international orders are the responsibility of the customer. 
Rest of world

Free Shipping for All orders over $300

Rates and time frames 
Standard shipping- $30
Delivery estimate 10-20 business days depending on location.

Please note- any fees and taxes on international orders are the responsibility of the customer. 

Returns

Lodge your return

We are proud to create high quality, long wearing garments for your little ones and want nothing more than for you to love your Illoura pieces. However, if you are not happy with your item/s for whatever reason you may return within 14 days of purchase, unworn, unwashed with tags & liners still attached.

110% Store Credit
We are pleased to offer 110% store credit on full priced items purchased online within 14 days of receipt of goods. Please note we do not offer returns on any discounted/ sale items or gift cards.

Refunds
We offer refunds on full priced items purchased online within 14 days of receipt of goods. Item must be in original condition with tags attached. Once your return is accepted you will be refunded the full amount minus shipping costs on the original payment method used. Please allow up to 3 days for your refund to appear in your bank account.

Sale/discounted items are strictly final sale and cannot be returned for a credit or refund.

Exchanges
Unfortunately, we do not offer direct exchanges rather a store credit or a refund which you may use to purchase your desired item.

RETURN TERMS

Returns are to be posted to our Wonthaggi HQ. Return shipping costs are at the expense of the customer. Please ensure:

  • Item/s are returned within 14 days of the original purchase date.
  • Item/s must be unworn, unwashed with tags & liners still attached.
  • Your name and address must be supplied along with your order number to ensure timely processing.
  • Shipping is the responsibility of the customer. We advise using a traceable shipping method and taking note of your tracking number.
  • Purchase of discounted/sale items including promotional discounts & gift cards are final and are not eligible for an exchange or refund. Please select your sale items carefully.

RETURN STEPS

1. Follow link above to our return’s portal

Please follow the link above to start your return. If you are having problems, please send an email to enquiries@illourathelabel.com
2. Pack and send your return

Please include a note with your name and order number along with your item/s when making your return.

We suggest using a traceable method and taking note of your tracking number. 
3. Product received and inspected 

Once your item/s have been received, please allow 2-5 business days for us to process your return. You will be emailed a confirmation email once your return is complete. 
Faulty/ damaged items

We do carefully quality check all of our items before sending them to you, although if you do receive a damaged or faulty item a full refund plus the shipping amount will be offered. 

Please send a picture of your damaged or faulty item and a brief description as well as your order number to enquiries@illourathelabel.com
Details 
  • In line with our responsibility under the Australian consumer law or similar legislation, the customer will be responsible for the shipping costs associated with any returns/exchanges unless the return falls into the faulty or damaged category. 
  • It is advised that you use a traceable method and take note of your tracking number when posting back your items, Illoura will not be responsible for any items lost during transit and we will be unable to process the return. 
  • For international customers, it is not Illoura's responsibility to pay any duties and taxes involved with you returning your items, if your order is over $1000 AUD it is suggested to return the parcel in two parts. Any costs llloura may need to pay will be subtracted from the credit amount. 
  • Illoura has the right to refuse any refunds/ exchanges if the item does not meet the requirements mentioned at the top of this page. 
  • Exchanges - We do not offer direct exchanges rather a store credit or a refund which you may use to purchase your desired item.

Other enquiries? Let's chat.

If you have any questions regarding shipping please contact us directly on enquiries@illourathelabel.com where we are happy to help with any questions you may have.