RETURNING AN ITEM?

Lodge you return requests HERE

Returns are to be posted to our Wonthaggi HQ. Return shipping costs are at the expense of the customer.
Please ensure:

Item/s are returned within 30 days of the original purchase date.

Item/s must be unworn, unwashed with tags & liners still attached.

Your name and address must be supplied along with your order number to ensure timely processing.

Shipping is the responsibility of the customer. We advise using a traceable shipping method and taking note of your tracking number.

Please select your sale item/s & gift cards carefully, purchases are final with no returns or refunds accepted.

Once your item/s have been received, please allow 2-5 business days for us to process your return. You will be emailed a confirmation email once your return is complete.

WHEN WILL MY ORDER BE SHIPPED?

Please allow between 1-2 business days for your order to be dispatched (Depending on time of year/sale periods). We will endeavor to ship your Illoura treasures as quickly as possible - please select express shipping if you need your item/s promptly.

WHERE IS MY PARCEL?

Once your order has been shipped you should receive your tracking number automatically. If you are having trouble locating your tracking information please email enquiries@illourathelabel.com and we will happily assist you with an update.

SALE ITEMS & BUNDLES

All item’s marked as SALE cannot be returned or exchanged - this includes any bundles we may offer.

If you need assistance selecting your sale items please email enquiries@illourathelabel.com

PRE-ORDER

Item’s listed as a pre-order are not available for immediate shipping. Please note the delivery timeframe as stated by us on our website/product listing.

CAN I ADD TO / EDIT MY ORDER?

If you need to update your shipping address or size of an item on your order please do so as soon as possible by contacting enquiries@illourathelabel.com. We are unable to add to your order once it has been placed - please place another order if you need to add an extra item/s. 

Once dispatched, changes are unable to be made to your order.

SIZING INFORMATION

You can find our general sizing chart HERE. Please note specific sizing information on the product listing as some styles are designed to be an ‘oversized’ fit.

WILL YOU BE RESTOCKING …?

If we are sold out of style or size you would love to see restocked you are able to enter your email address in the option ‘sign up to be notified’ to be the first to know of an upcoming restock.

DISCOUNT CODES

Only one discount code can be used per transaction. Some discount codes will expire and can be disabled at any time.

SHIPPING COSTS

All orders are shipped using Australia post and include tracking.

Shipping within Australia 

Free standard shipping for all orders over $100 within Australia.

Shipping rates and time frames 

Standard shipping - $8.00

Delivery Estimate 3-7 business days 

Express shipping - $10.00

Delivery Estimate 1-3 business days

New Zealand 

Free shipping for all orders over $100 to New Zealand.

Rates and time frames 

Standard shipping - $14.00

Delivery estimate 10-15 business days 

USA + Canada 

Free shipping for all orders over $150 to USA + Canada.

Rates and time frames 

Standard tracked shipping - $18.00

Delivery estimate 10-15 business days. 

Please note- any fees and taxes on international orders are the responsibility of the customer.

Asia 

Free shipping for all orders over $150 to Asia.

Rates and time frames 

Standard tracked shipping - $18.00

Delivery estimate 10-20 business days depending on location.

Please note - any fees and taxes on international orders are the responsibility of the customer.

United Arab Emirates

Free shipping for all orders over $250 to United Arab Emirates.

Rates and time frames 

Standard tracked shipping - $25

Delivery estimate 6-10 business days.

Please note- any fees and taxes on international orders are the responsibility of the customer.

Rest of world

Free Shipping for All orders over $250.

Rates and time frames 

Standard shipping- $25.00  

Delivery estimate 10-20 business days depending on location.

Please note- any fees and taxes on international orders are the responsibility of the customer.

If you have any questions regarding shipping please contact us directly on enquiries@illourathelabel.com where we are happy to help with any questions you may have.

Contact Information

Please email us at enquiries@illourathelabel.com

Illoura the label customer care hours are Monday-Friday excluding public holidays.

Wholesale

For all wholesale enquiries please email wholesale@illourathelabel.com