Eligible Full-priced items can be returned within 30 days of delivery for either a refund or 110% store credit. 

Returns are processed within 2–5 business days of arriving at our warehouse.

To begin your return, visit our Returns Portal HERE. 

Return Conditions

We are happy to provide you with a refund or 110% Store Credit on full-priced items if:

• If the items have not been worn, washed or damaged.
• The items are returned in saleable condition, in their original packaging with all tags attached.
• item/s are returned within 30 days of the original purchase date.
• If the garments are faulty, in which case you will need to notify us within 14 days of receiving the item, with a description and clear images of the fault attached.
• Shipping is the responsibility of the customer unless the return falls into the faulty or damaged category. We advise using a traceable shipping method and taking note of your tracking number.

Illoura has the right to refuse any refunds if the item does not meet the requirements

Store Credit

Choose 110% store credit and receive 110% of your return value to spend on a future Illoura purchase.

Refunds

Eligible full-priced items will be refunded to your original payment method.

Original shipping charges are non-refundable.

Sale Items

Sale items, promotional purchases and gift cards are final sale and cannot be returned for a refund or store credit. 

Exchanges

We don't offer direct exchanges.

If you'd like another size or style, we recommend choosing 110% store credit. Once your receive your credit, you can order your preferred size or style whenever you're ready.